Lawson Fox Group Customer Complaints Procedure

Our goal is to provide excellent service to all our customers. We take all complaints seriously and aim to resolve all problems as soon as we can.

If you are not happy with the service that we have given, please telephone us on 01204 804 000 or at complaints@lawsonfox.co.uk or by  writing to us at: Lawson Fox Group Ltd, Falcon Mill, Handel Street, Bolton, Lancashire, United Kingdom, BL1 8BL

We aim to resolve your complaint as soon as possible, however sometimes things can take a little more time. We may ask you for further information to allow us to better understand your concerns.

How we will deal with your complaint

Your complaint will be investigated upon receipt and we will try our best to resolve it as soon as we can. If your complaint remains unresolved we will acknowledge your complaint in writing within 3 business days.

Final or other response

Within eight weeks of receiving your complaint we will send either a final response providing you with the details of our findings, or; a written response explaining why we may not be in a position to make a final response and an indication of when we expect to be able to provide one.

If you remain dissatisfied with our final response, then you can contact the Insolvency Complaints Gateway which is operated by the Insolvency Service. They will record your complaint and forward it on to the relevant regulator.

Complaints can be made to the Insolvency Service by email, phone, post or by completing an online form.

Details of how to make a complaint, along with contact information for the Insolvency Service are both available at  https://www.insolvencydirect.bis.gov.uk/ExternalOnlineForms/InsolvencyPractitionerComplaint.aspx